M2e Privacy Policy: How We Protect Your Information
Your privacy is our priority. This policy explains in detail how m2e collects, uses, stores, and protects the personal information of users in Malaysia.
Last Updated: 1 January 2026
1. Information We Collect
When you register and use the m2e platform, we collect various types of information to ensure our services run smoothly, securely, and in line with your needs as a user in Malaysia.
Account Information
During registration, we collect information such as your full name, date of birth, email address, phone number and identity details required for verification. This information is used to create and maintain your account on the m2e platform.
Device & Browser Information
We automatically collect technical information when you access our platform, including device type, operating system, web browser type, IP address, screen resolution, and language settings. This information helps us optimise the user experience, particularly for mobile users in Malaysia.
Payment Information
To process transactions in Malaysian Ringgit (MYR), we collect the information required for your chosen payment method, such as bank account numbers, e-wallet details, or relevant card information. Sensitive payment data is encrypted using industry-standard security protocols and is never stored in plain text.
Platform Usage Data
We record platform usage activity such as pages visited, games played, session duration, clicks, and other in-platform interactions. This data is used in aggregate to improve our services and is not used to identify you individually without your consent.
2. Purpose of Use
M2e uses the information collected for the following purposes, all of which are directly related to the delivery of platform services:
- Account management: To create, verify, and maintain user accounts, and to process account-related requests.
- Transaction processing: To securely and efficiently process deposits, withdrawals, and other payments in MYR.
- Platform security: To detect and prevent fraud, unauthorised access, money laundering, and any suspicious activity.
- Service improvement: Analysing usage patterns to improve platform functionality, technical performance and user experience.
- Service communications: To send important notifications regarding your account, transactions, platform updates, and necessary technical information.
- Legal compliance: To fulfil legal and regulatory obligations applicable in Malaysia, including anti-money laundering requirements.
3. Cookies and Tracking Technologies
The m2e platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies: session cookies that are automatically deleted when you close your browser, persistent cookies stored for a set period to remember your preferences, and functional cookies that enable certain platform features to work correctly, such as keeping you logged in.
You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of some m2e platform features. We do not use third-party cookies for advertising purposes.
4. Data Storage, Security & Sharing
Storage and Security
Your personal information is stored on servers protected by high-security standards. m2e uses SSL encryption for all data transfers between your device and our servers. Access to user data is restricted to staff who require it to carry out their duties only.
We retain your information for as long as your account is active or as needed to provide our services. Following account closure, we may retain certain information for a period required by law or legitimate business needs.
Third-Party Sharing
M2e does not sell, rent or share your personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment service providers that process MYR transactions on behalf of m2e, and are bound by strict confidentiality agreements.
- Malaysian legal authorities or regulatory bodies where required by law or court order.
- Fraud investigators or security agencies in cases of suspected illegal activity involving the m2e platform.
5. User Rights and How to Contact Us
Right to Access and Correction
As an m2e user, you have the right to access the personal information we hold about you. You may request a copy of your personal data or ask for corrections if any details are inaccurate or out of date by contacting our support team.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw your consent. Please note that some information may need to be retained to fulfil legal obligations even after a deletion request.
Changes to This Policy
M2e reserves the right to update or amend this privacy policy from time to time. Any material changes will be communicated via in-platform notifications or by email to your registered account. Continued use of the m2e platform after changes are published constitutes your acceptance of the updated policy.
Contact Us
For any enquiries, requests or complaints regarding this privacy policy, please contact the m2e support team at [email protected]. You can also find answers to common questions on our FAQ us.
We also encourage you to read m2e's other platform policies for a fuller understanding of your rights.